Wind Music®

Who We Are?

Wind Music is an agency specializing in digital products. We provide training and professional development for our team to deliver guidance and support to the customers of the products we represent. Based in São Paulo, Brazil, we also have representation in Mexico and the United States, allowing us to serve clients from diverse languages and cultures.

Our mission is to contribute to the development of education and musical training through digital platforms.

Important: Wind Music® does not create or own any physical or digital products and is therefore not responsible for their effects on customers or producers.

While we apply quality standards and require producers to meet all legal guarantees, our role is strictly limited to providing customer service for buyers of the represented products. Our responsibilities are restricted to the following actions:

Receiving and mediating payments between customers and producers
Sending product (digital) access to customers
Ensuring customers receive the products they purchase
Providing pre- and post-sale support related to the purchase and sale process
Offering technical support for the products, guiding customers in their proper use and addressing their needs
Mediating requests for feedback, updates, corrections, and edits to products between customers and producers
Mediating requests for purchase cancellations and refunds between customers and producers

Help and Support

Frequently Asked Questions and Solutions: Here, you will find answers to the most common requests. Our support team is committed to assisting you efficiently.

I am unable to complete my purchase

If You Chose Cash Payment
(Boleto, SEPA, ACH, Efecty, Pago Efectivo, Sofort, Oxxo, Multibanco, etc.) as your payment method, you can pay at banks, local branches, or self-service ATMs depending on your region, either with a printed payment code or by showing the screen on your phone. You can also use the code sent to your email when you initiate the purchase.

⚠️ Please note: The payment may take up to 3 business days to be registered in the system. Once the payment is processed, your product will be sent immediately and automatically.

If you prefer, send us the payment receipt by clicking HERE to expedite the process.

If You Paid by Credit or Debit Card
If you have not yet received a purchase confirmation or access to the product, or if you notice a duplicate charge, this may be due to a banking or card system error or delay. In this case, check your statement to confirm if the purchase was completed. If, after 2 hours, you still haven’t received the confirmation email, please contact us using the links below. Product delivery is immediate after a card purchase.

If You Used Another Payment Method
If no payment code was generated, try making the purchase again on the same page after refreshing it (F5 on a computer or by closing and reopening your browser on your phone).

If the Issue Is an Error in Code Reading:
This can occur if the code was copied incompletely. Ensure you copy it in full, including all letters, numbers, dots, and spaces.

For further assistance, contact us via WhatsApp or Email.
Click HERE for WhatsApp support or email us at contacto@windmusic.online.

I want to know if it is safe to buy

🛡️ Regarding Your Purchase Security:
After completing your purchase, access to the product will be sent to your email. This is an automated and immediate process.

To ensure your safety and support, we provide:
✔️ Support via WhatsApp
✔️ Support via Email
✔️ A 7-day guarantee on all products
✔️ Official Website
✔️ CNPJ (Brazil) of the purchasing platform (13.427.325/0002-88), RFC HBV140327SE4 (Mexico), and EIN 371913959 (USA)
✔️ One of the largest and most secure platforms in the world
✔️ Secure pages with fraud protection and encrypted connections
✔️ Top ratings from our customers

We offer all the security and guarantees you may need. ✅

I purchased a product but did not receive access

All the products we manage are delivered through an automated and secure process, which occurs immediately after payment is received. Delivery is made to the email address registered on the purchase page.

The most common issue in this case is that the access email ends up in the SPAM folder (if so, check that folder and search for the product name or "HOTMART").

Another possible cause is an error in the email entered during purchase, such as a missing character. In this case, access can only be corrected manually through our customer service via WhatsApp or Email.

Click HERE for WhatsApp support or send an email to contacto@windmusic.online.

I received the access email, but it takes me to a blank page or does not load correctly

This type of error is usually related to the browser or the user login session. First, check if there is a login icon in the upper-right corner. By clicking on it, you will see the email address connected to the platform. If it is different from the email used for your purchase, the product will not load.

Solution: Click LOG OUT, then log in again using the email you used for the purchase and the password you created during your first login. If you forgot your password, click FORGOT MY PASSWORD.

You can also try this by clicking HERE.

If the product page appears blank or the platform opens incompletely but the email is correct, there may be a limitation with your device or browser, or it could simply be a cache issue. In this case, clear your browser’s cache or restart your device. This should resolve the issue and restore normal access.

It is asking for login and password, which I don't know or forgot.

All emails sent immediately after purchase include a button to create your password on your first login. The login is the email address used for the purchase. If you didn’t find or receive this email, refer to the first item on this list.

If you forgot your password, you can reset it by clicking HERE.

I already have my login and password, but I lost the product access link

If you already have your login, click HERE to access your products.

I need to clarify a doubt about the content of the product I purchased.

Questions about the product's content can be addressed via WhatsApp or email during business hours, Monday to Friday, and Saturdays from 8:00 AM to 12:00 PM (BR-Brasília time).

Click HERE for WhatsApp support or send an email to contacto@windmusic.online.

I want to download the product app (Android/iPhone)

You can access your products on a computer or via the app on your mobile device. To download the app, select your system below:

☑️ Android

☑️ iPhone

I can't locate certain content / blocked content / problematic content

Questions about the product content or issues with the content can be addressed via WhatsApp or email.

For most products, you can find the content you need by clicking the search bar or the magnifying glass icon at the top of the page.
If you see locked content or a timer message like "content will be available in," it means that section is being updated and will be available within the timeframe shown.

I bought it but I didn't like it, I want to cancel the purchase

If you are dissatisfied with the product, you can request a cancellation and refund within the product’s guarantee period (usually 7 days).

Please note that you will lose access to the product, all updates, support, and the current promotional price.

If you agree and are within the guarantee period, you can request the cancellation via WhatsApp or email.

Click HERE for WhatsApp support or send an email to contacto@windmusic.online.

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